Returns & Exchanges

What can I return?

Our hair is Non-refundable unless faulty.

No returns will be accepted on any hair due to colour mistakes if a colour ring has not been purchased.

Due to the nature of hair extensions and for hygiene reasons, hair may only be returned if there is an initial problem with the hair on the day of product arrival, in which case the hair should not be used or tampered with.

We do not accept returns for hair extensions that have already been used or if the packet is incomplete.

Also, as European law states, hair extensions are deemed perishable items and therefore we are not legally obliged to accept returns of non-faulty products.

Postage on returns

The return postage costs are the responsibility of the customer. However, if the product is faulty we will credit you the amount of the postage back and replace the item free of charge including postage costs.

If we are unable to offer an exchange on a faulty item then we will offer a full refund. We will credit you in the same manner as your original payment within 7-14 days of receiving the returned item.

Faults Exclusions

All of our hair is pure Russian human hair. It has only ever been treated with a very low percentage of colour so the hair keeps its high quality and long lifespan. Therefore, please be aware very slight shade differences can occur from time to time.

All hair is visually double-checked and labelled as the nearest colour. We do not deem an item to be faulty just because of a very slight colour difference to the colour ring. This is 100% genuine human hair so very slight differences on shades will occasionally occur due to the hair has not been highly processed.

Any colour difference needs to be significant in order to be classed as faulty.

Tipped hair (unless otherwise directed) will be tipped into strands of approximately 1g weight per strand.

Our Virgin Russian hair can last 2-3+ years in dark colours and 2 and a half years on light colours with correct care

However, we cannot be held responsible for the general lifestyle people live and how they treat their hair, therefore, we do not accept any returns on hair that has been worn following our ‘Hair Care’ advice is fully advised to ensure your clients get the longest lifespan possible out of our hair.

Returns Details

Please contact us before returning items using the following details:

E-mail: info@crafthairextensions.co.uk