Terms & Conditions

Terms & Conditions

If you are not a Qualified and trained hair professional you should not purchase our hair as there will be no return policy. Our hair is to only be fitted and purchased by hair professionals who have qualified in this trade. Any returns will need proof of qualification.

Full payment is taken upon ordering. Goods will not be despatched unless they have been paid for in full.

If you wish to send in a hair sample for us to advise on colour this is fine. If you are ordering our hair without sending in a sample for us to match may we stress you really need to purchase a colour ring to choose your colour(s) correctly as matching colour from other colour rings is not advised and we cannot be held responsible for errors in colour choice.

If you order wavy hair from us you must be aware that as this is natural human hair the natural wave in each order of wavy hair may vary. Returns will not be considered due to the actual hair wave.

In the event of any client wishing to change or cancel any order we reserve the right to charge any relative administration and labour costs incurred. No exchange or refunds will be authorised if hair has been tampered with in any way.